Help with Mycovela.

Product and purchase support for Mycovela.

Contact us

Email or use Feedback in the app.

Include your app version, device and iOS version, what you were trying to do and what happened. A screenshot can help; avoid sharing private or sensitive photos.

Restoring access

Use the Apple Account that made the purchase and the app’s restore option. Contact us with your app version, purchase type and the message you see if access still looks incorrect. Do not send payment card details.

Managing subscriptions

On iPhone or iPad, open Settings, tap your name, then Subscriptions. Select the subscription to review or cancel it. Deleting the app does not cancel a subscription.

Apple’s subscription instructions · Request a refund from Apple

Identification limits

AI-generated matches are uncertain educational references. They do not establish edibility. Consult a qualified local expert and never eat a wild mushroom based on an app result. If someone may have eaten a wild mushroom, contact your local poison centre or emergency service promptly; do not wait for an app result or an email reply.

National Capital Poison Center guidance · Read the observation guides

Privacy and terms

Privacy Policy · Terms of Use

This website does not identify uploaded photos. For the app’s data practices, read the Privacy Policy.